FAQ'S
Frequently asked
question
Find answers to common questions about our AI strategy, automation services, and enterprise transformation solutions. Get the clarity you need to move forward with confidence.
Q. What types of companies do you typically work with?
We work primarily with mid-market to large enterprises (typically $10M+ in revenue) that have complex business processes and multiple software systems. Our clients often include manufacturing companies, professional services firms, healthcare organizations, and technology companies looking to leverage AI and automation for competitive advantage.
Q. How long does it typically take to see results from your services?
For our AI Strategy Roadmaps, you'll have a clear action plan within 4-6 weeks. Business process automations typically show immediate time savings upon deployment (2-8 weeks development time). More complex AI integrations and custom applications may take 3-6 months for full implementation, but you'll see progressive value throughout the process.
Q. Do you work with companies that have limited technical expertise in-house?
Absolutely. Many of our clients start with limited AI or automation experience. We provide comprehensive guidance from strategy through implementation, and can work alongside your existing IT team or serve as your external technical partner. We also offer training and knowledge transfer to help build internal capabilities.
Q. What's the difference between your consulting services and implementation services?
Our consulting services (like AI Strategy Roadmaps and Readiness Assessments) focus on planning and strategy - helping you understand what to do and why. Implementation services involve actually building the solutions - creating automations, developing applications, and integrating systems. Many clients start with consulting to get clarity, then move to implementation.
Q. How do you ensure data security and compliance?
We follow enterprise-grade security protocols and can work within your existing compliance requirements (SOC 2, HIPAA, etc.). For automation projects, we implement proper authentication, encryption, and access controls. All AI implementations include data governance frameworks to ensure responsible and compliant usage.
Q. What's included in your AI Opportunity & Strategy Roadmap?
Our 4-6 week strategic engagement includes business deep-dive interviews, opportunity discovery workshops, competitive analysis, ROI assessment, and delivery of a comprehensive roadmap document with prioritized AI initiatives, implementation timeline, and foundational recommendations. Perfect for executives who need a clear AI strategy.
Q. Can you integrate with our existing software systems?
Yes, we specialize in connecting disparate business applications through APIs, webhooks, and direct integrations. We commonly integrate CRM systems, accounting software, marketing platforms, HR tools, and custom databases. Our automation platform expertise includes n8n, Make.com, and Zapier for different complexity levels.
Q. What kind of business processes can you automate?
We automate a wide range of processes including lead routing and qualification, invoice generation and processing, employee onboarding workflows, report generation, data synchronization between systems, approval workflows, and customer communication sequences. If it involves moving data between systems or repetitive tasks, we can likely automate it.
Q. Do you provide ongoing support after implementation?
Yes, we offer various support options including monitoring services, maintenance agreements, and optimization reviews. Many clients choose our managed services option where we monitor automation health, handle updates, and continuously optimize performance. We also provide training to help your team manage solutions independently.
Q. How do you measure ROI on AI and automation projects?
We establish clear success metrics upfront, typically including time savings (hours eliminated per week/month), cost reduction (operational expenses), accuracy improvements (error reduction), and process acceleration (cycle time reduction). Most clients see ROI within 3-6 months through reduced manual labor costs and improved efficiency.
Q. What information do you need to get started?
For strategy work, we need access to key stakeholders for interviews and high-level business documentation. For automation projects, we need details about your current processes, systems in use, and access to relevant platforms for integration. We provide detailed onboarding questionnaires to guide information gathering.
Q. How do you handle project communication and updates?
We provide regular progress updates through your preferred communication channels (Slack, email, or project management tools). For larger projects, we schedule weekly check-ins and milestone reviews. You'll always have visibility into project status, next steps, and any decisions needed from your team.
Q. What's your typical engagement process?
We start with a discovery call to understand your needs, followed by a scoping session to define project requirements. After proposal approval, we begin with stakeholder interviews and process mapping, then move through development, testing, and deployment phases. Each project includes proper handoff and training.
Q. Can you work with remote teams distributed across different time zones?
Absolutely. We're experienced working with distributed teams and can accommodate various time zones for meetings and collaboration. We use modern project management and communication tools to ensure smooth coordination regardless of geographic location.
Q. What happens if our requirements change during the project?
We build flexibility into our project approach and can accommodate reasonable scope changes. For significant changes, we'll provide updated timelines and cost estimates. Our agile methodology allows for iterative feedback and adjustments to ensure the final solution meets your evolving needs.
Q. Do you offer any guarantees on your work?
We stand behind our work with clear deliverable commitments and success criteria. While we can't guarantee specific business outcomes (as they depend on many factors), we do guarantee that our solutions will function as specified and meet agreed-upon technical requirements. We also offer post-launch support to address any issues.
Q. What are your payment terms and project structure?
We typically structure projects in phases with payments tied to milestone completion. This reduces risk for both parties and ensures alignment on deliverables. Consulting engagements often have 50% upfront and 50% on completion, while larger implementation projects may be split across multiple milestones.
Q. Can we start with a small pilot project?
Yes, we encourage starting with pilot projects or proofs of concept, especially for clients new to AI and automation. This allows you to experience our approach, see tangible results, and build confidence before committing to larger initiatives. Successful pilots often lead to expanded partnerships.
Q. What intellectual property rights apply to custom solutions?
You retain full ownership of your business data and processes. For custom automations and applications we build, you typically receive full usage rights and source code. We retain rights to our proprietary methodologies and frameworks, but you're never locked into our platform or services.
Q. How do you handle confidentiality and non-disclosure?
We're happy to sign mutual non-disclosure agreements before any substantive discussions about your business. We understand the sensitive nature of business process information and maintain strict confidentiality protocols. Many of our team members have worked with Fortune 500 companies and are experienced with enterprise confidentiality requirements.